Some of my users can't enter to my forum, help!!

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mariokaz
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Registriert: So 12.Jun, 2005 21:46

Some of my users can't enter to my forum, help!!

Beitrag von mariokaz »

Hi Oxpus,

Well my problem is since this last Friday some of my users (a lott ), can't enter to my forum and they only see a Blank page instead the forum site.

www.all-reefs.com

Only some users and me can see the forum.

What do you think can be the problem ??

I am a little desperate, because I don't have any idea what I can do to fix it, maybe is something with my hosting, I think so, but also I have to know what is the problem to immediately tell this to my hosting to they can fix it.

Thank you in advance!

Mario
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oxpus
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Beitrag von oxpus »

Do you have install a new MOD or use .htaccess files?
Karsten Ude
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mariokaz
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Registriert: So 12.Jun, 2005 21:46

Beitrag von mariokaz »

Hi Oxpus,

No I didn't install any MOD or anything in my forum for a while.

Mmmmm and the .htaccess files...... I only see one file of those in the main directory of my forum, I think that comes with the original package of phpbb2 Plus. ^6

The size of that file is 56 bytes and when I downloaded to see it I only saw this inside the file:

DirectoryIndex index.html index.htm portal.php index.php

So what do you think oxpus ? ¢¦
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oxpus
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Beitrag von oxpus »

Ask your provider.
Was PHP or the database updated?
Or the webserver?
Karsten Ude
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mariokaz
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Registriert: So 12.Jun, 2005 21:46

Beitrag von mariokaz »

Ok I will do it and tell you that answer.

The very strange thing is that some users see the blank page, but the other ones and me, also all my moderators can enter to the forum and see it normally.

In the Admin Panel I see this:

PHP Version: 4.4.4
MySQL Version: 4.1.22-standard
Zuletzt geändert von mariokaz am So 09.Sep, 2007 19:53, insgesamt 1-mal geändert.
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AmigaLink
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Beitrag von AmigaLink »

I see the blank page, too.
[center].: Web Relax .::. Essen mit Freude .::. AmigaLink.de :.
______________________________________

Kein Support per PM, ICQ oder eMail!!!
[/center]
mariokaz
Beiträge: 222
Registriert: So 12.Jun, 2005 21:46

Beitrag von mariokaz »

Yes Amigalink only some people and I can enter and see the forum, but only a few of them, because a lot of persons see the blank page like you.

What do you think could be the problem ??? ¢¦ ¦4
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oxpus
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Beitrag von oxpus »

Are these users still logged in?
Karsten Ude
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AmigaLink
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Beitrag von AmigaLink »

@ oxpus
I have an account but I am not logged in.

@ mario
Which MODs you installed at last?
Perhaps the problem exists already longer, only it does not have anybody noticed because all users are logged in. ^6
Zuletzt geändert von AmigaLink am Mo 10.Sep, 2007 13:45, insgesamt 1-mal geändert.
[center].: Web Relax .::. Essen mit Freude .::. AmigaLink.de :.
______________________________________

Kein Support per PM, ICQ oder eMail!!!
[/center]
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oxpus
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Beitrag von oxpus »

I think that guests will have the blank page, logged in users not.
Please try this...
Karsten Ude
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mariokaz
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Registriert: So 12.Jun, 2005 21:46

Beitrag von mariokaz »

@ Amigalink
I don´t remember which one was the last md that I installed in my forum, it was installed more or less 3-4 months ago the last one.

@ oxpus
Yes I tried that in other computer that I am not logged in my forum and I see the Blank page.
And in the computer that I am always logged in I see the forum.
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AmigaLink
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Beitrag von AmigaLink »

Hmmm - Do you have asked your hosting whether he changed something at the server last Friday?
[center].: Web Relax .::. Essen mit Freude .::. AmigaLink.de :.
______________________________________

Kein Support per PM, ICQ oder eMail!!!
[/center]
mariokaz
Beiträge: 222
Registriert: So 12.Jun, 2005 21:46

Beitrag von mariokaz »

Hi Amigalink

well finally I have the information of my hosting, is this one:

Nombre del servidor atlas
Directorio WWW /home/mariocaz/public_html
Directorio raíz /home/mariocaz
Ruta a PERL: /usr/bin/perl
Módulos Perl Ver
Ruta a sendmail /usr/sbin/sendmail
Versión de Apache 1.3.37 (Unix)
Versión MySQL 4.1.22-standard
Versión PHP 4.4.4
Información PHP Ver
Versión PERL 5.8.7
Versión del Kernel 2.6.9-42.0.10.ELsmp
Machine Type x86_64
Versión Cpanel 11.11.0-RELEASE-16984


Is in spanish if you need any information in English please tell me ok.

What do you think is the reason of the problem ?, something that is not compatible with my forum phpbb2 Plus 1.53 2.0.22

Mario
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oxpus
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Beitrag von oxpus »

something that is not compatible with my forum phpbb2 Plus 1.53 2.0.22
Yes, bot not by installing anything in the forum itself!
And listing the provider settings will not help, because we don't know, what the provider may have changed in the last days!
Karsten Ude
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mariokaz
Beiträge: 222
Registriert: So 12.Jun, 2005 21:46

Beitrag von mariokaz »

Well my hosting provider said me that he didn´t change anything, so I decided to change the forum to a new hosting provider, but my surprise is that I have exactly the same problem.

I don´t see anything that a blank page, so I see that the hosting is not the problem. ¦4

Any other ideas to check what is the problem ??

I installed a new fresh installation of the Plus 1.53 2.0.22 and yes I can see it, so that confirms that the hosting is not the problem. ^6

www.all-reefs.com/foro/foro

I am desperate, please help me. ¢¦

Mario
Zuletzt geändert von mariokaz am Di 18.Sep, 2007 19:02, insgesamt 1-mal geändert.
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oxpus
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Beitrag von oxpus »

Which config will have your new provider?
Karsten Ude
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mariokaz
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Registriert: So 12.Jun, 2005 21:46

Beitrag von mariokaz »

Ok I will ask it to my provider or this Can I see it in my cPanel ?

If I have to ask it, only I ask which config or something else ?
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oxpus
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Beitrag von oxpus »

Just the values you'vd posted at post #13 ;)
Karsten Ude
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mariokaz
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Registriert: So 12.Jun, 2005 21:46

Beitrag von mariokaz »

Ok are these ones:

General server information:
Operating system Linux
Service Status Click to View
Kernel version 2.6.9-023stab033.6-smp
Machine Type i686
Apache version 1.3.37 (Unix)
PERL version 5.8.8
Path to PERL /usr/bin/perl
Path to sendmail /usr/sbin/sendmail
Installed Perl Modules Click to View
PHP version 4.4.7
MySQL version 4.1.22-standard
cPanel Build 11.10.0-STABLE 16448
Theme cPanel X v2.6.0
Documentation Click to View
cPanel Pro 1.0 (RC1)
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oxpus
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Beitrag von oxpus »

Hm, maybe the Apache Webserver can be too old, but this is really not the only one reason for your Problem.

For the next check please comment the line

Code: Alles auswählen

error_reporting  (E_ERROR | E_WARNING | E_PARSE); 
in the file common.php (set leading // to do this) and retry.
If you will see many error and warning messages, please post them here to check them out.
If not, let me take a look to your forum via ftp...
Karsten Ude
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mariokaz
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Registriert: So 12.Jun, 2005 21:46

Beitrag von mariokaz »

Hi oxpus,

I found the problem, was the cache dir. so I emptied and wow the forum comes back!! :D

www.all-reefs.com

But.....I have another problem I can´t enter to any post in all my forum and appears this message:

Code: Alles auswählen

Could not obtain post/user information.

DEBUG MODE

SQL Error : 1054 Unknown column 'u.4___tipo_de_iluminaci_n' in 'field list'

SELECT u.username, u.user_absence, u.user_absence_mode, u.user_id, u.user_posts, u.user_from, u.user_from_flag, u.user_website, u.user_email, u.user_icq, u.user_aim, u.user_yim, u.user_regdate, u.user_msnm, u.user_viewemail, u.user_rank, u.user_sig, u.user_sig_bbcode_uid, u.user_avatar, u.user_avatar_type, u.user_allowavatar, u.user_allowsmile, u.ct_miserable_user, u.user_warnings, u.user_level, u.user_allow_viewonline, u.user_session_time, u.user_birthday, u.user_next_birthday_greeting, u.user_gender, u.experiencia_en_el_hobby, u.1___tipo_de_acuario, u.medidas_del_tanque, u.2___tienes_sump_, u.3___usas_skimmer_, u.4___tipo_de_iluminaci_n, p.*, pt.post_text, pt.post_subject, pt.bbcode_uid FROM phpbb_posts p, phpbb_users u, phpbb_posts_text pt WHERE p.topic_id = 4594 AND pt.post_id = p.post_id AND u.user_id = p.poster_id ORDER BY p.post_time ASC LIMIT 0, 10

Line : 522
File : viewtopic.php
Also I can´t edit my profile and appears this error:

Code: Alles auswählen

Could not update custom profile fields

DEBUG MODE

SQL Error : 1054 Unknown column '4___tipo_de_iluminaci_n' in 'field list'

UPDATE phpbb_users SET experiencia_en_el_hobby = '10 años', 1___tipo_de_acuario = 'Reef', medidas_del_tanque = '180 x 70 ancho x 50 alto', 2___tienes_sump_ = 'Tengo Sump-Refugio', medidas_del_sump = '125 x 60 x 40', 3___usas_skimmer_ = 'si, Euro-Reef RC 500', 4___tipo_de_iluminaci_n = 'VHO,MH', 5___marca_de_tests_que_usas = 'Seachem', ph = '8,4', amonia = 'no', nitritos = 'no', nitratos = 'no', fosfatos = 'no', silicatos = 'no', calcio = '400', magnesio = 'sin medir', alcalinidad = '9', temperatura_en_cent_grados = '25', salinidad = '1,024', 6___datos_adicionales_de_tu_tanque = 'Cantidad y tipo de roca viva y arena: 80 kgs. Roca Viva y aragonita sugar zize Volumen total de agua en tu sistema: 180 gal. Marca de la sal que usas: Crystal Sea Fotoper?odo de tu iluminacion: 11 hrs. Etc. ' WHERE user_id = 2

Line : 961
File : usercp_register.php
Do you think maybe the new hosting provider upload wrong or imcomplete my DB ? ^6

Or what do you think is the problem ? ¢¦
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oxpus
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Beitrag von oxpus »

Just an missing field in the named table.
But I don't know, which mod will be used here for this field "4___tipo_de_iluminaci_n"...
Karsten Ude
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mariokaz
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Registriert: So 12.Jun, 2005 21:46

Beitrag von mariokaz »

Ok I uploaded again the table and the error dissapears.

My forum is back again!!! :cool:

Thank you for everything dear oxpus. :D
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